Cancellation & Refund Policy

1) Cancellation

You may cancel a subscription or recurring plan at any time through the Aginera billing portal (Settings → Billing). Cancellation:

• takes effect at the end of the then-current paid billing period; your access and any included allotments continue until that date and are not extended, prorated, or credited;
• stops future renewals and charges from that point forward; and
• does not, by itself, entitle you to any refund of amounts already paid. Refund eligibility is governed solely by Section 2 below.

Except as expressly stated in Section 2 or as required by applicable law, we do not provide credits or refunds for partial billing periods, unused time, unused credits, or features you did not use.

2) Refunds

2.1 Seven-day refund window (subscriptions)

If you cancel a subscription within seven (7) days of the original purchase date, you may request a full refund of that initial subscription charge. To be eligible, you must email your refund request to support@aginera.ai within those seven (7) days. Requests received after the seven-day window, or submitted through any channel other than email to support@aginera.ai, will not be processed.

2.2 Requests after the window

Refund requests made after the seven-day window will not be honored, except (a) where a refund is required by applicable law, or (b) where Kamna Ventures, in its sole and absolute discretion, elects to grant one in extraordinary circumstances. Any refund granted under (b) is a one-time accommodation, is not an admission of any obligation, and does not waive this Policy for any future request.

2.3 One-time purchases, credits, and delivered digital services

One-time purchases (including credit packs, image or render packs, house and CAD packages, and tool unlocks) and any AI-generated outputs, credits, or digital deliverables are digital goods made available to you immediately. Except where required by applicable law, such Purchases are non-refundable once the applicable service has been accessed, used, generated, or delivered, in whole or in part, or once any associated credits have been consumed. Where you request and receive immediate access, you acknowledge that delivery begins at once and, to the maximum extent permitted by law, you waive any right of withdrawal or "cooling-off" period with respect to the portion delivered.

2.4 How refunds are issued

Approved refunds are issued to the original payment method used for the Purchase. Processing times are determined by your bank or the third-party payment processor and are outside our control. We are not responsible for delays caused by financial institutions or payment processors.

2.5 EU/UK and other statutory rights

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction that grants a mandatory cooling-off period (typically fourteen (14) days), that right applies to the extent required by applicable law and is not diminished by this Policy — subject to the waiver in Section 2.3 for digital content and services you ask us to begin delivering immediately. The Services are offered for business and commercial use; statutory consumer protections may not apply where you purchase as a business.

3) Chargebacks & disputes

If you believe a charge is incorrect, please contact support@aginera.ai before initiating a chargeback or payment dispute so we can resolve it directly. Initiating a chargeback for a charge that is valid under this Policy may result in suspension or termination of your account and access to the Services, without limiting any other remedy available to us.

4) Changes to this Policy

We may update this Policy from time to time. The version in effect at the time of your Purchase governs that Purchase. Material changes will be posted on this page with an updated "Last Updated" date.

5) Contact

Refund requests and questions: support@aginera.ai. This email is the only channel through which refund requests are accepted.